Effective: August 2021

Who Are We?

“We,” “us,” and “our” refer to the Broker, Australian Credit Licensee, and related businesses as outlined in the Credit Guide provided to you.

Our Commitment to Your Privacy

We value the importance of protecting your personal information. This policy outlines how we manage the personal information we collect, use, and disclose. We ensure that any information you share is handled with care and in compliance with the Australian Privacy Principles under the Privacy Act and other applicable laws.

What Is Personal Information?

Personal information refers to details that identify you, such as your name, date of birth, address, contact details, occupation, and financial information. This may also include credit information used to assess your finance eligibility, including your loan history and repayment records.

Why We Collect Your Information

We collect personal information to:

• Assess and manage your finance application
• Maintain our business relationship with you
• Send marketing communications (if consented)
• Respond to inquiries and provide requested services

In certain circumstances, we may also be required to collect sensitive information (such as health information) on behalf of the lender (with your consent) in the course of giving you credit assistance.

How We Collect Your Information

Where practical, we collect information directly from you. We may also collect data from:

• LM Broker Services
• Other brokers, accountants, or legal representatives
• Our website (via forms or your interaction)
  
  

Disclosure of Personal Information

SAF Finance and its representatives will never unnecessarily exchange your personal or business information with any third party for any reason, unless compelled by force of law.  However, in order to assist you, we may be required to provide your personal information to certain organisations.  If your information is not provided, we may be unable to assist you.  The types of organisations include:

We may disclose your information to:

• Potential lenders and intermediaries
• Our licensee
• Mortgage Insurers
• other mortgage intermediaries
• Valuers
• Third-party service providers (e.g., IT, printing, call centres)
• Associated businesses for marketing purposes
• Legal or professional representatives acting on your behalf
• Entities as required by law (e.g., under Anti-Money Laundering legislation)
• Your employer or referees for identity verification
  
  

Before disclosure, we ensure the recipient either maintains comparable privacy standards or has your consent.

Overseas Disclosure

Your information may be disclosed to related companies and third-party providers located overseas, including but not limited to:

• The United States
• European Union
• Japan
• United Kingdom
• The Philippines
  
  

Information stored in cloud services may also be held in countries not listed. By providing your details, you consent to this arrangement.

Direct Marketing

From time to time, SAF Finance may contact you with information about products from either ourselves or our industry affiliates that we believe may interest you. 

We may use your information to inform you about:

• Finance options and changes
• Special offers
• Products and services relevant to you
  
  

You can opt out at any time via our contact options or by using the unsubscribe link in emails.

Keeping Your Information Updated

We aim to keep your details accurate. Please notify us if any of your personal information changes.

Access and Corrections

You may request access to or correction of your personal information at any time. We:

• May charge a fee for information retrieval
• Aim to respond within 7 days (or 30 days for complex matters)
• Will explain if access is denied or correction is refused
  
  

Use of Government Identifiers

We do not use government identifiers (e.g., Tax File Numbers) for identification purposes unless legally required.

Anonymous Transactions

Where lawful and practical, you may choose to remain anonymous (e.g., for general inquiries).

Sensitive Information

Sensitive information (e.g., health, race, political views) will only be collected with your explicit consent.

Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. Your data may be stored in both electronic and physical formats in secure environments.

Complaints

If you have concerns about how your personal information has been handled:

1. Contact us via the link on our website.
2. We’ll acknowledge your complaint within 7 days and respond within 30 days.
3. If unsatisfied, you may contact the Privacy Commissioner:
   • Website: www.oaic.gov.au
   • Phone: 1300 363 992
     
     

Policy Updates

We may update this policy as needed to reflect changes in technology, laws, or business practices. You can request this policy in an alternative format.